What can you do in case of a defective steering rack?

If you've noticed any of the symptoms, such as strange noises, heavy steering, loss of power steering, or vibrations in the steering wheel, there's a good chance your steering rack isn't functioning properly. In that case, don't wait—take immediate action. A faulty steering rack not only affects driving comfort but can also lead to dangerous situations on the road.

Steps to Solve the Problem

1. Have the issue professionally diagnosed

Always visit a garage or specialist for a thorough diagnosis. Depending on the type of power steering system, different aspects are examined:

• Hydraulic systems: Inspection for faulty components (such as the pump or the steering rack itself) and possible contamination in the hydraulic system.
• Electric systems: Error codes are read to determine whether the issue is software-related or hardware-related within the steering rack – both are integrated into the component itself.
• General inspection: Mechanical play, wear, or other irregularities that could affect steering behavior are checked.

A proper diagnosis prevents unnecessary replacement and ensures an effective solution.

2. Gather vehicle information and get in touch

Contact Auto Elect – the specialist in steering systems. For a quick and accurate process, it is important to:

• • Provide a clear description of the issue.
  • Include any error codes (especially for electric systems).
  • Mention the OEM number of the steering rack or steering column — this is crucial for identifying the correct replacement part.

3. Send in the defective part for reconditioning

When sending or delivering the defective steering rack:

• • Fill in the Repair Order as completely as possible.
  • Pack the part securely to prevent further damage.
  • Ensure the part is complete to avoid unnecessary delays due to disassembly or missing components.

4. Reconditioning and repair

We thoroughly test all submitted steering racks for function and specifications:

• • If repair is possible, the part will be reconditioned and prepared for return.
  • If reconditioning is not possible, we will contact you to discuss an alternative solution.
  • Delivery times are always communicated upon receipt of the part.

5. Installation of the reconditioned steering rack

During installation, pay attention to the following:

• • Always follow the included installation instructions strictly.
  • Check the entire system that the steering rack is part of (such as ABS sensors, steering angle sensor, charging system).
  • Install the steering rack with the wheels in the straight-ahead position. Avoid rotating the steering during (dis)assembly.

6. Learning and calibration (especially for EPS systems)

For electric steering racks and columns, calibration is essential:

• • Perform a steering angle calibration if a steering angle sensor is present.
  • Use live data from a suitable diagnostic tool (such as Autel) to check the steering angle and supply voltage.
  • Note: A voltage below 10V during cold start or above 15V while charging can cause system errors. Also check the battery, alternator, and connectors.
  • Persistent error codes often indicate an issue elsewhere in the vehicle or an incorrect installation procedure.

Conclusion

A defective steering rack is a serious safety issue. If you notice symptoms such as heavy steering, strange noises, or loss of power steering, it's important to act quickly. A proper diagnosis, contacting a specialist, replacing the steering rack if necessary, and correctly calibrating the new component are all crucial steps to get your vehicle back on the road safely and reliably.